Privacy policy


SHIPPING TERMS

La Maison General Trading LLC delivers to any addresses in the United Arab Emirates only.

If there is no one at the address given who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the products.

Delivery will be done within two (2) to three (3) days from the receipt of your order by our delivery team or shipping partner.

Please note that we cannot offer any delivery service in Das Island, Delma Island in Abu Dhabi.

-  Shipping is free on all orders of AED 200 or more for DUBAI ONLY.

- Additional Shipping charges as shown in below table

 

 Destination

Charges

1

Dubai (less than AED 200)

35.00

2

Abu Dhabi (all orders)

100.00

3

Fujairah (all orders)

120.00

4

Ajman (All Orders)

75.00

5

Sharjah (all order)

55.00

6

Al Ain (all order)

100.00

7

Um alqween ( all Orders)

125.00

- In cases there is additional shipping charges involved with the order, you will be notified by our Customer Service Team via call or email prior to delivery dispatch.

- International orders shipping charges will be notified prior to dispatch the order and MUST be paid in full prior to dispatch.


PRICES AND PAYMENT

The price of the products and delivery charges are shown in United Arab Emirates Dirhams.

We accept the following forms of payment:

- Credit/debit card: VISA and MASTERCARD; and,
- Cash on delivery in UAE Dirhams currency ( ONLY APPLICABLE AT The United Arab Emirates)

All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorize payment, we will cancel your order and contact you for an alternative method of payment.

The details on your credit/debit card used to make the payment shall exactly match the ID information of the cardholder.

All credit/debit cards’ details will not be stored, sold, shared, rented or leased to any third parties.

Rest assured your card number will be protected using SSL (Secure Socket Layer) certificate. We guarantee a safe shopping experience on our site.

 

VALUE ADDED TAX (VAT)

The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by La Maison General Trading LLC within its Website.

 

RETURNS, REFUND AND EXCHAGE POLICY

A customer’s satisfaction is La Maison General Trading LLC’s top priority.

Please note that we do not provide any refund.

However we will gladly offer an exchange for any unopened product bought on the Website that is returned within 7 days of the date of purchase, in any La Maison Du Savon De Marseille UAE’s stores in the United Arab Emirates only. All items must be accompanied by a copy of the both original receipt and in an unopened and saleable condition. We cannot accept any return by post.

In respect of defective products, you will have the following options, in La Maison Du Savon De Marseille UAE’s stores in the United Arab Emirates only:

- To replace the product of the same type or

- To exchange of other products of the same value, or

Please note that we cannot offer exchanges on any opened or used products. All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us by telephone or email immediately.

Products are classified as faulty if they are received damaged. Please note that products that are damaged as a result of wear and tear, neglect, abuse, mishandling or other causes attributable to you are not considered to be faulty.

Contact Information

If you have any questions about these Shipping Terms or Payment Policy, please contact La Maison General Trading LLC via the following methods: